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Stuck messages on Draft with Exchange Server 2013



Hi all, today I had the opportunity to solve one of my customers Exchange Server 2013 issues that is very common in restrictive DNS environments. The issue was about sent messages being stuck at the drafts folder and Exchange Server wasn´t able to send them out when using OWA (or Outbox with Outlook).


Well, of course it´s Exchange Server 2013 we´re talking about, but… do you know what Exchange Online is running on??? Yep!, Exchange Server 2013 :), so it can happen also if you´re on Exchange Online with the difference that the solution resides on what you can´t see and Microsoft Support Team will be the only ones able to solve it on this case.

But the story is different when you have an On-Prem or Hybrid environment :)

The main reason of why the outgoing messages are being stuck at the drafts folder is because of DNS bindings that may be incorrectly configured, and Exchange has to know where the message has to be given.

So, you would like to take a look at the EAC – Servers – Double Click to the CAS server that has the issue – DNS Lookups, and configure the DNS servers for both, Internal and external mails.



After that your users should be able to send messages normally.

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