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Error “authorization error “on EdgeSight 5.4 at logon.

junio 6th, 2012 | Posted by cristiansan in EdgeSight | TroubleShooting

The Citrix EdgeSight product line provides the real time visibility necessary to test, deliver and monitor the performance of web, desktop, and virtualized apps with the best user experience.

Anytime that you try to log with no Administrator user, you receive the following error message when you try to Logon:

 «An authorization error occurred. You are not authorized to view the page that you were attempting to visit or an invalid option was specified.»:

Solution

For some reason, EdgeSight lost the comunication with AD and can’t validate de kerberos credentials through ldap queries.

For solve this, go, with admin account, to :

  • Server Configuration Authentication

Re-configure the provider with the Admin credentials again.

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