Microsoft Lync Server

Permitir llamar desde Lync previa autenticación (tel:+pin)

abril 1st, 2015 | Posted by Santiago Buitrago in Lync Server - (0 Comments)

Estas son las cosas que hacen a Lync un producto excepcional, la cantidad de apps que se puede hacer para hacerlo todavía más pontente. Hoy mismo un compañero (http://lyncrd.com) me ha preguntado si conocía alguna forma de autenticar a los usuarios antes de que pudiesen hacer una llamada de Voz, y mi respuesta es ….NOOOOOO LA CONOZCO!!! Casi nunca digo que no existe, porque seguro que "buceando" (navegar es poco efectivo para esto) un poco se encuentre algo, y efectivamente lo ha encontrado!!!

Aquí os dejo el enlace al vídeo completo: https://youtu.be/lT1IyS1APNk es una pasada, a mi por lo menos me ha sorprendido. El fabricante es IDS SOLUTIONS http://www.idc.it/, aquí tenéis el datasheet del producto: http://www.idc.it/telpluspin_datasheet.pdf

Gracias Ismael por compartir tus inquietudes!!!

Keyboard shortcuts for Skype for Business

abril 1st, 2015 | Posted by Santiago Buitrago in skype for business - (0 Comments)

Si queremos ser más productivos, esto es vital conocer las combinaciones de las aplicaciones con las que trabajemos y Skype For Business tiene las suyas!!!

General (any window)

Use the following keyboard shortcuts no matter which window has the focus.

Press this key or keyboard shortcut	To do this
Windows logo key+A	Accept an incoming invite notification.
Windows logo key+Esc	Decline an invite notification.
Windows logo key+Y	Open the main window and put focus in the search box.
Windows logo key+F4	Self-mute/unmute audio.
Windows logo key+F5	Turn my Camera On/Turn my Camera Off when video is already established in the call.
Ctrl+Shift+Spacebar	Put focus on the application sharing toolbar.
Ctrl+Alt+Spacebar	Take back control when sharing your screen.
Ctrl+Shift+S	Stop sharing your screen.

Skype for Business main window

Use these keyboard shortcuts when the Skype for Business main window is in the foreground.

Press this key or keyboard shortcut	To do this
Ctrl+1	Move to the Contacts list tab.
Ctrl+2	Move to the persistent chat tab.
Ctrl+3	Move to the Conversation list tab.
Ctrl+4	Move to the Phone tab.
Ctrl+5	Move to the Meetings tab.
Ctrl+1 or Ctrl+Shift+1	As a delegate, transfer a call to someone else’s work number.
Alt+Spacebar	Open the System menu. Alt opens the menu bar.
Alt+F	Open the File menu.
Alt+M	Start Meet Now.
Alt+T	Open the Tools menu.
Alt+H	Open the Help menu.

Contacts list

Use these keyboard shortcuts while in the Contacts list.

Press this key or keyboard shortcut	To do this
Delete	Delete the selected custom group or contact.
Alt+Up Arrow	Move the selected group up.
Alt+Down Arrow	Move the selected group down.
Alt+Enter	On the shortcuts menu─open the selected contact or group contacts card.
Spacebar	Collapse or expand the selected group.
Shift+Delete	Remove the selected contact from the Contacts list (non-distribution-group members only).

Contact card

Use these keyboard shortcuts while in a contact card. Use Alt+Enter to open a contact card.

Press this key or keyboard shortcut	To do this
Esc	Close the contact card.
Ctrl+Tab	Move through the tabs at the bottom of the contact card.
Ctrl+Shift+Tab	Move through the tabs at the bottom of the contact card in reverse order.

Conversation window

Use these keyboard shortcuts while in the Conversation window.

Press this key or keyboard shortcut	To do this
F1	Open the Help home page (on the Help menu).
Esc	Exit full-screen view if present. Otherwise, the Conversation window closes only if there is no audio, video, or sharing occurring.
Alt+C	Accept any of the invite notifications. These include audio, video, call, and sharing requests.
Alt+F4	Close the Conversation window.
Alt+l	Ignore any invite notifications. These include audio, video, call, and sharing requests.
Alt+R	Rejoin audio in a meeting.
Alt+S	Open the Save As dialog box for a file that was sent in the Conversation window.
Alt+V	Invite a contact to an existing conversation.
Ctrl+S	Save the contents of IM history. Works for person-to-person conversations when you use Outlook.
Ctrl+W	Show or hide the instant message area.
Ctrl+F	Send a file, or in the context of a conference, add a meeting attachment.
Ctrl+N	Take your own notes by using Microsoft OneNote note-taking program. Starts OneNote.
Ctrl+R	Show or hide the participant list.
Ctrl+Shift+Enter	Add video/end video.
Ctrl+Shift+H	Hold or resume an ongoing audio conversation.
Ctrl+Shift+I	Mark a conversation as having high importance. Works for person-to-person conversations, but isn’t available for meetings.
Ctrl+Shift+Y	Show or hide the sharing stage.
Ctrl+Shift+P	Switch to compact view.
Ctrl+Shift+K	Switch to content-only view.
Ctrl+Enter	Add audio/end audio.
Up Arrow	When on a mode button, opens the corresponding callout.
Spacebar	When focus is on a mode button, a default action is taken. So for audio, mute or unmute occurs, whereas for video, it starts or stops the camera.
Esc	Dismiss or hide an open callout or bubble that has keyboard focus.

Call controls (Conversation window)

Use these keyboard shortcuts in the call controls while in a peer-to-peer call. This doesn’t work in a conference call.

Press this keyboard shortcut	To do this
Alt+Q	End a call.
Ctrl+Shift+T	Transfer: Open the contact picker during a peer-to-peer call. (Not available with some Office 365 subscriptions.)
Ctrl+Shift+H	Put a call on hold.
Ctrl+Shift+D	Display the dial pad.

Video (Conversation window)

Use these keyboard shortcuts when you’re working with video in the Conversation window.

Press this key or keyboard shortcut	To do this
F5	View video in full screen. If the stage area is visible in the Conversation window, F5 won’t take full-screen video.
Esc	Exit full-screen video.
Ctrl+Shift+O	Pop out Gallery; Pop in Gallery.
Ctrl+Shift+L	Lock your video for everyone in the meeting.

IM (Conversation window)

Use these keyboard shortcuts when you’re in an IM with someone.

Press this key or keyboard shortcut	To do this
F1	Open Help.
F12	Save the IM conversation.
Shift+Enter	Add carriage returns.
Shift+Insert or Ctrl+V	Paste.
Ctrl+A	Select all content.
Ctrl+B	Make the selected text bold.
Ctrl+C	Copy the selected text.
Ctrl+X	Cut the selected text.
Ctrl+l	Italicize the selected text.
Ctrl+U	Underline the selected text.
Ctrl+Y	Redo the last action.
Ctrl+Z	Undo the last action.
Ctrl+Shift+F	Change the color of the font. (Only changes color for what you type, not for what the other person types.)
Alt+P	Open a file that’s been received.
Alt+D	Decline a file that’s been sent.
Ctrl+Shift+M	To get focus to your IM input area.

Conversation or meeting stage

Press this key or keyboard shortcut	To do this
F5	View the Conversation window meeting stage in full screen.
Esc	Exit full screen if present.
Alt+T	Stop sharing.
Ctrl+Shift+E	Manage presentable content.
Ctrl+Shift+Y	Show or hide the sharing stage.
Ctrl+Shift+A	Force pending L1 alert into view in full screen.
Ctrl+Shift+J	Switch to speaker view.
Ctrl+Shift+l	Switch to gallery view.
Ctrl+Alt+Right Arrow or Ctrl+Alt+Left Arrow	Tab out of the sharing region in a forward direction, and/or tab out of the sharing region in a backward direction.

Conversation environment

Press this key or keyboard shortcut	To do this
Delete	Delete selected items.
Home	Move top of list.
End	Move to bottom of list.
Page Up	Move one page up.
Page Down	Move one page down.
Up Arrow	Move up to the previous contact for conversation.
Down Arrow	Move down to the next contact for conversation.

PPT sharing: Legacy PPT viewer

Press this key or keyboard shortcut	To do this
Tab	When the content space is in focus, tab through the controls for PPT sharing (Prev arrow, Next arrow, Thumbnails, and Notes).
Right Arrow	When focus is on content area, move to the next click, or slide, if no click for animation is on the current slide.
Left or Right Arrow	When the thumbnail area is in focus, move focus to the previous or next thumbnail without changing the active slide.
Left Arrow	When focus is on content area, move to the previous click, or slide if no click for animation is on the current slide.
Home	When thumbnail area is in focus, set the focus on the first slide thumbnail without changing the active slide.
Enter	Select the control in focus or thumbnails if thumbnail strip has focus and select (change in active slide).
End	When the thumbnail area is in focus, set the focus on the last slide thumbnail without changing the active slide.

Tabbed conversations

Press this key or keyboard shortcut	To do this
Alt+Spacebar	Open tab window’s system menu.
Ctrl+Shift+T	Set focus on tab item in tabbed conversation view.
Ctrl+Tab	Switch to the next tab (continuously loop through all tabs).
Ctrl+1,2…9	Switch to a specific tab number and put keyboard focus in that conversation. Ctrl+1.
Ctrl+O	Undock/dock the selected conversation from/to the tab window.
Esc	Close a tab.

Conocer la respuesta elegida en el IVR por el usuario que nos llama (cliente Skype4B)

abril 1st, 2015 | Posted by Santiago Buitrago in skype for business - (0 Comments)

Seguramente no sea lo más recomendable, pero llevo varios días utilizando el cliente de Skype For Business en producción y me está gustando mucho. Hoy mismo me he encontrado que si un usuario que pertenece a un grupo de agentes que reciben llamadas de la PSTN a través del IVR, desde el cliente podemos saber que opción ha elegido el usuario que ha llamado. Como os muestro en la siguiente captura, vemos el texto del mensaje de bienvenida puesto en nuestro grupo de Respuesta y la opción que ha elegido el usuario que nos llama. Además, tanto si el usuario ha pulsado el número o ha dicho el nombre de la opción deseada:

El usuario ha comentado de viva voz el nombre de la opción deseada

El usuario ha marcado el número de la opción deseada

Me parece una novedad muy interesante, por lo menos sabrás que opción ha elegido el usuario que te ha llamado. Sobre todo, si pertences a varios grupos de respuesta, por lo menos sabrás al momento por donde ha entrada la llamada.

Seguro que habrá muchísimas más novedades con la versión final del cliente de Skype4B (Skype For Business) y la versión de servidor (que todavía no ha salido ni en preview) la cual estamos esperando con mucha ilusión!!!

Deploying Lync in a Multi-Forest Architecture (Partner Hosted Lync with Exchange Hybrid)

abril 1st, 2015 | Posted by Santiago Buitrago in Lync Server - (0 Comments)

Excelente documento para los que estéis integrando Lync Server 2013 en un ambiente de varios bosques y todo ello conectado con la Office 365 para un entorno híbrido!!

Deploying Lync in a Multi-Forest Architecture_1.png

Enlaces de descarga:

Microsoft: Deploying Lync in a Multi-Forest Architecture (Partner Hosted Lync with Exchange Hybrid)

Este blog:

DeployingLyncMulti-ForestArchitecture.doc (2MB)

Leerlo con detenimiento que no tiene desperdicio!!!

Experiencia dual del entorno de usuario (Lync o Skype For Business)

abril 1st, 2015 | Posted by Santiago Buitrago in Lync Server | skype for business - (0 Comments)

Con la llegada de Skype For Business tendremos muchas novedades, pero una interesante es la posibilidad de intercambiar la interface de usuario … dicho esto podemos establecer la interface del cliente Lync o Skype For ¡Business estableciendo el valor EnableSkypeUI a True o False. Por defecto el cliente se mostrará por defecto en base a la versión de servidor de Lync o Skype For Business:

Plataforma	Cliente por Defecto
Skype for Business Server 2015	Skype for Business
Skype for Business Online	Skype for Business
Lync Server 2013	Lync 2013
Lync Server 2010	Lync 2013

Si queremos establecer como interface la de Skype For Business o de Lync, debemos establecer el parámetro EnableSkypeUI a True (Skype For Business) o False (Lync). Por defecto no tenemos ningún valor establecido y si el servidor es el Lync 2013 (que es lo que tenemos disponible), el cliente Lync se conectará con la interface de Lync. Si queremos verificar previamente el valor que tenemos en la opción EnableSkypeUI lo comprobamos con el siguiente cmdlet:

Get-CsClientPolicy -Identity <Nombre_Politica> | fl EnableSkypeUI

EnableSkypeUI :

Ahora bien, si queremos que los usuarios tengan el cliente de Skype For Business, tenemos que establecer el valor de EnableSkypeUI a True:

Set-CsClientPolicy -Identity <Nombre_Politica> -EnableSkypeUI $True

Si queremos volver al entorno de Lync, tenemos que establecer el valor de EnableSkypeUI a $False, aquí os muestro el ejemplo de ambos valores establecidos en la política que se aplica a dicho usuario:

Set-CsClientPolicy -Identity <Nombre_Politica> -EnableSkypeUI $True
Set-CsClientPolicy -Identity <Nombre_Politica> -EnableSkypeUI $False

Set-CsClientPolicy -Identity <Nombre_Politica> -EnableSkypeUI $True

Set-CsClientPolicy -Identity <Nombre_Politica> -EnableSkypeUI $False

Office 2016 Preview-78.png

En cada cliente tenemos distintas opciones disponibles en base a la experiencia de cliente que tengamos (Fuente: Lync is now Skype for Business)

Feature	Skype for Business Experience	Lync Experience
Emoticons	Yes	Yes
Skype Directory Search	Yes	No
Call Monitor	Yes	No
Call via Work	Yes	No
RCC	No	Yes
Rate My Call	Yes	Yes
Server side conversation history	Yes	Yes
Skype/Lync video interoperability	Yes	Yes
Skype ID interoperability	Yes	No

Espero que os sea de utilidad!!!