Case:

In eventview you can see the next event:

Event Type: Error

Event Source: Citrix System Monitoring Agent

Event Category: Devices

Event ID: 103 / 107

Review:

Check first, the eventview to know the event ID message in the XenApp Server affected for the issue.

You can see the servers affected in the EdgeSight Console. You see a red message that report an error with license.

If you go to «Server Configuration» > «EdgeSight Licences» you can see the Server List affected with a license problem.

Check de SYS_EVENT_TXT.txt in XenApp Servers for extract information about the incidence.

Solution 1:

After a while, after starting the server, restart the service «Citrix System Monitoring Agent».

Check de SYS_EVENT_TXT log for see if start correct now.

Solution 2:

If you can see in folder C:ProgramFilesCitrixSystem MonitoringData an .ini file thatcalled  EspsLic_EspsLic.ini do the next steps;

– Connect to the afected Server

– Go to C:ProgramFilesCitrixSystemMonitoringData

– Locate the EspsLic_EspsLic.ini

– Delete the EspsLic_EspsLic.ini

– Restart Citrix System Monitoring Agent

EspsLic_EspsLic.ini contain License Server information. If the L.Server change in a enviroment and you have this file, Edgesight don’t apply the changes.